Unable to process purchase error on Godaddy

Some of you might experience this problem while check out on Godaddy.

"Unable to process purchase" unable to solve it myself I contacted Godaddy's Support service.

Customer Inquiry

Hi Is there a problem with the checkout system, because when I click confirm order I get this : "Unable to process purchase. Please click here to go back and confirm that your information is correct." I had check my information, and it's all correct. Regards Takwa Support Staff Response Dear Takwa, Thank you for contacting Online Support. We monitor the performance of our systems 24 hours a day and 7 days a week. The shopping cart in particular is tested every few minutes. On the rare occasions it has failed, the problem has been noticed immediately and dealt with accordingly. At present the shopping cart is in working order. If your card has been rejected please verify that the information you have entered is identical to your billing information with the company that issued the card. You will need the name on the card to match exactly and have the billing address from your statement listed on your customer account. If you have confirmed all of this information and you are still getting an error when trying to process the transaction, we suggest contacting your bank or card company to check the status of your account. NOTE: We are unable to process transactions originating from the following countries, as the US Government asks that we do not conduct business with these nations: • Cuba • Iran • North Korea • Sudan • Syria If you are residing or have a credit card issued by an institution in one of these countries, it is very possible that you will not be able to use this card with our company. We apologize for any inconvenience that this may cause. Please let us know if we can help any other way. Regards, XXXXX<<<<< style="outline-style: none; outline-width: initial; outline- line-height: 1.2em; ">Online Support Being unsatisfied with the ready made answer, which doesn't solve my problem, I replied with this: Dear Sir/Madam, I am not from any of these countries listed and I always pay via Paypal. if you check my account,  I just done a order on 12th March without any problems at all, I had been ordering from you with the same information for the last two years. and now I have got "Unable to process purchase", here's the url https://cart.godaddy.com/orderProcess.asp?sec=False&prog_id=godaddy can you please check out my account. Thank you for your help. Regards Takwa Without an answer for 12hrs, and as I am getting desperate to renew my domains, I had decided to call America, to my surprise they have got a helpline with a UK number. So I called up, although the two customer service had no idea what's the problem, they forwarded the problem to the technical guys. After an other 12 hours I got this e-mail : Support Staff Response Dear Takwa, Thank you for bringing this to our attention. The issue has been addressed and should be resolved at this time. If you continue to experience problems please let us know and we would be happy to assist you further. We appreciate your patience and understanding in this matter. Please let us know if we can help you in any other way. Problem solved, don't know if it was because of my e-mails or phone calls, still don't know what was the problem. The point I am trying to get at is not that they have problems, as I accept most companies would at some point. I just doesn't like their email support, where the first person just answered my question, without even checking out my problem. The phone call was very supportive, although I doubt they helped, as I noticed their knowledge of the Godaddy's system is generally very low, but I gave me a feeling that at least it is going somewhere. I greatly support their phone in system, 100% positive psychological feedback, all big reputable companies should have both phone and email support, giving their customers assurance when needed.